Welcome to the Tea Library! At Gunawardana Tea, we value your satisfaction and strive to make your shopping experience smooth and worry-free. Please take a moment to review our Shipping & Returns Policy for any inquiries related to delivery and returns.
Shipping Policy
Processing Time
- Orders are processed within 2-3 business days (Monday to Friday) after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
- Domestic (Sri Lanka): Shipping fees are calculated at checkout based on your location and order weight.
- International: Shipping fees and delivery times vary by destination. Estimated shipping costs will be displayed at checkout.
Delivery Times
- Domestic: 3-5 business days.
- International: 7-21 business days, depending on the destination and carrier services.
Tracking Information Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.
Customs & Duties International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and vary by country. Please check your country’s regulations for more information.
Returns Policy
We take great care in crafting and delivering our teas to you. Due to the nature of our products, we usually do not accept returns. However, if you receive the wrong order or damaged items, please follow the guidelines below:
Eligibility for Returns
- Returns must be requested within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
Non-Returnable Items
- Opened tea packages or tea products.
- Gift cards and promotional items.
Return Process
- Contact our customer service team at [email protected] with your order details and reason for return.
- We will provide you with a return authorization number and instructions for shipping the item back.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your return request.
Refunds
- Please note that we usually do not offer refunds. Exchanges are possible only for wrong or damaged items.
- Shipping fees are non-refundable.
Exchanges If you wish to exchange a product due to it being damaged or incorrect, please contact us at [email protected]. Exchanges are subject to product availability and may involve additional shipping costs.
Damaged or Incorrect Orders In the unlikely event that your order arrives damaged or incorrect:
- Please email us at [email protected] within 7 days of receiving the order.
- Include photos of the damaged or incorrect items for faster resolution.
Contact Us
For any questions or assistance regarding our Shipping & Returns Policy, please reach out to us:
Email: [email protected]
Phone: +94-77-3555-157
Address: Gunawardana Tea Factory, Akurassa, Sri Lanka
Thank you for choosing Tea Library at Gunawardana Tea. We look forward to serving you the finest teas from Sri Lanka!